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Changes to the general terms and conditions of Trust Services

The general terms of service of Trust Services, terms and conditions for processing personal data, and special terms and conditions for services are being updated.

Vastuu Group has made changes to the structure and content of the terms of service. The aim is to make the terms and conditions easier to read and understand for customers.

The following key changes have been made to the terms of service:

General terms of service

Previous clause

New clause

Change

 

2.5-2.6

-

Deleted as unnecessary.

3.3

3.2

Terms and conditions concerning the determination of the content of the customer's order moved to a new section.

3.4, 3.5, 7.2, 14.7

7

Changes to services, their prices and terms and conditions, as well as the customer's right of termination in relation to these, have been compiled in the same section.

e.g. 3.6, 5, 6

5

The customer's key obligations are compiled in the same section.

8.2-8.7

4

The terms and conditions governing the customer's right to use the service and the customer's data have been moved to a separate section.

-

6.2, 6.3

Consideration has been given to pricing models in which an increase in the customer's usage during the agreement term automatically leads to a transition to the next price tier, as well as alternative billing periods.

8 and 9

10 and 11

Terms and conditions concerning intellectual property rights and their infringement have been moved to new sections.

10.4-10.7

-

Deleted (covered in other sections).

11.1-11.3

9.1

Refined description of the supplier's information security with reference to Vastuu Group's ISO 27001 -certified information security management system.

6.2-6.4, 7.8

13

Provisions concerning misuse of the service and restricting its use have been moved to a new section.

14.2

15.3

The section concerning marketing permission has been clarified so that the supplier always requests the customer's permission separately.

-

15.6

A clarification has been added that the services are not intended to be used to support critical or important functions in accordance with the DORA Regulation (EU 2022/2554).

15.1

16.1

The agreement term for the services will in future be one year and will be automatically renewed unless the agreement is terminated.

-

16.2, 16.3

Terms and conditions added regarding termination of the agreement in special circumstances: free trial period and service add-on modules.

15.3

16.5

Added the supplier's special right of termination in situations where the customer does not pay their bills, uses the service content in violation of the right of use, or is subject to sanctions.

11.6, 11.7

17

More detailed provisions have been added concerning the supplier's obligation to assist upon termination of the agreement and the terms and conditions for deleting customer data.

 

Terms and conditions for processing of personal data

Previous clause

New clause

Change

 

3.3

2.3

Detailed description of processing activities.

 

5.3

4.3

Added reference to the description maintained by the supplier on its customer portal regarding technical and organisational measures for the protection of personal data, as well as the supplier's commitment to always maintain at least the level specified at the time of entering into the agreement.

 

8.2

7.2

Added reference to the list of sub-processors maintained by the supplier on its customer portal.

 

Special terms

Previous clause

New clause

Change

Special terms and conditions for all services

 

 

Clarifications regarding the definition of customer data, customer access rights and the deletion of customer data upon termination of the agreement.

Special terms and conditions for Company Account

 

 

Special terms and conditions for Company Account have been removed entirely. Customers can now manage their services and users in the customer portal provided by the supplier.

Special terms and conditions for Valtti+

-

3.5

The supplier can going forward show the Valttikortti cardholder their training and qualification details from the customer's Valtti+ service in the Cardholder service.

Special terms and conditions for Valttikortti

-

11.3

Clarified that employment relationships related to Valttikortti ID cards version 1.0 shall still be confirmed every 24 months. The Tax Administration's new confirmation practice only applies to Valttikortti ID cards version 2.0.

Work Register, Valtti+ Inspector and Main Contractor APIs

 

 

Combined the special terms and conditions for these services and clarified that these special terms and conditions apply to the use of the Korttivarasto and Person APIs.

Special terms and conditions for Reliable Partner

 

 

Reliable Partner service has been brought under the same terms and conditions as other Trust Services, and specific terms and conditions have been created for the service. The change replaces all previous terms and conditions of the Reliable Partner service. The change does not affect the information content or authorisations of the service.

Special terms and conditions for business information services

 

 

Combined special terms and conditions for Valvoja, Raportti PRO and Yrityshaku services.

 

The amended terms and conditions have been published and can be viewed here. The amended terms and conditions will apply to all Responsibility Services from 28 January 2026.