What is the Reliable Partner service?
The Reliable Partner service compiles a report on statutory information, including statutory accident insurances, applicable collective agreements and information about whether tax and employment pension obligations are fulfilled. By joining the Reliable Partner service, the supplier permits for information on the fulfillment of these obligations to publicly be fetched for free from Vastuu Group's Reports service. In Finland the Contractor's Liability Act requires this information to be screened before signing any business deals.
What are the benefits of joining Reliable Partner service?
By joining the Reliable Partner service as a supplier, you no longer need to submit the certificates of your company stipulated in the Contractor's Obligations Act. All the information will be compiled in a company report so you can give the report straight to your contracting partner.
How can I join?
You can join the Reliable Partner service by filling out a Power of Attorney with your company’s information and sending the signed proxy to email@example.com. This authorises us to fetch and publish your company’s information (trade register, registry information and tax, pension, accident insurance, applicable collective agreements and occupational healthcare) in the Reliable Partner report. You only need to fill out and submit the proxy once.
How much does the service cost?
The annual fee of the Reliable Partner Lithuania service is €200 + VAT. You will be invoiced from our daughter company in Lithuania called Scan-Baltic Certified Contractors. If your company has a branch or foreign organisation in Finland (y-tunnus), you will also need to join the Finnish Reliable Partner service, as both sides of your company information need to be screened to comply with the Act. The Reliable Partner Finland service costs €125 + VAT.
When will I receive the first invoice for Reliable Partner membership?
You will receive the first invoice at the end of the month that you became a member of the Reliable Partner service.
Where can I get the Reliable Partner logo?
The Reliable Partner logo may be used by all companies that have joined the Reliable Partner service.
Once you have joined, visit https://www.vastuugroup.fi/fi-fi/medialle to start using the logo.
More information as well as the terms and conditions for the use of the logo:
What reports will my company get by joining the service?
Your company will have the report mandated by the Contractor’s Obligations Act, and it will be updated on a monthly basis, except for the trade register information, which will be updated every second month. The Reliable Partner report is available, free of charge, by logging into your company account at vastuugroup.fi.
How do I get the Reliable Partner report?
Please log into your company account at vastuugroup.fi. Go to Reports and choose country Lithuania before you search for the report by your Lithuanian company registration number or name. Please note that it cannot be found under your Finnish business ID.
How often is my Reliable Partner report updated?
Your report is updated once a month.
The extract from the Trade Register is updated every other month.
Why does the “Selvitettävää”, or “Clarification needed”, mean?
Clarification needed means that you need to check your tax payments or social fees payments as arrears have been reported. When you have contacted the right source and made payment agreements, please contact us so that we can make a new update of the data.
Can I have an advance notification about a report that is about to change to “Selvitettävää”, or “Clarification needed”, status?
We will always notify you about changes to report status by email. Unfortunately, it is impossible for us to notify you about this in advance, because Vastuu Group Ltd is obligated to publish the information retrieved without delay.
What does the “OK” symbol mean?
The “OK” symbol means that your contractor’s obligations are met according to our information sources. The symbol is used when there are no items missing, to be noted or clarified in the company information.
What should I do if the “Huomioi”, or “Note”, symbol is on my company report?
The “Note” symbol is used when the client should take an exception into account for the supplier, such as exemption from VAT registration, for example. Your company, the supplier, should send the necessary proof of the exception to the client on their request. The symbol does not prevent the client from placing a job order.
What should I do if my company report includes the “Tietoja odotetaan”, or “Information pending”, symbol?
An “Information pending” symbol in the report means that some information is either missing or we are waiting for information from a source. Please contact us to make sure the report is up to date at all times.
What should I do if my company report includes the “Selvitä”, or “Clarify”, symbol?
Your company report may have the “Clarify” symbol for the following reasons:
• Tax payment information needs to be clarified, and/or
• Social fees information needs to be clarified.
Contact the customer service of the Tax Administration and/or your pension insurance company to find out the reason for the symbol and settle missed payments. Submit payment certificates to Vastuu Group to remove the symbol.
NOTE: “Clarify” symbol does not prevent cooperation between supplier and client if the neglected obligations are fulfilled.
Why does my report have a “SEIS”, or “STOP”, symbol?
A “STOP” sign appears on your company report if one of the following is visible on your company’s Trade Register Extract:
• a person with a ban on business operations
• the company has been liquidated according to the Finnish Business Information System
• the company is bankrupt according to the Finnish Business Information System
• the company is no longer operational according to the Finnish Business Information System or the VALSTYBĖS ĮMONĖ REGISTRŲ CENTRAS.
Can I print out the certificates from my report separately?
A specific portion of the report, such as accident insurance, cannot be printed out separately from the company report. However, a company report retrieved from the service replaces all certificates that otherwise should be submitted separately.
What address should I send certificates to?
You can send all certificates via email to firstname.lastname@example.org (as PDF files) or by mail to:
Vastuu Group Ltd, Tarvonsalmenkatu 17 B, 02600 ESPOO FINLAND
How old may certificates be?
Certificates are acceptable if they are no older than 3 months (accident and liability insurance). Occupational healthcare information should be updated every 6-8 weeks. We will remind all our customers to supply us with the relevant update/confirmation every 6-8 weeks until user interfaces to the occupational healthcare providers have been established.
Do you automatically update liability insurance information after I have submitted the first insurance certificate?
Liability insurance is voluntary information. Unfortunately, we cannot automatically update this information. Instead, you should submit updated liability insurance information once a year.
I have submitted a liability insurance certificate. Why can I no longer see it on my report?
If the validity period of the submitted certificate has expired, the insurance will no longer be visible on your report (for example, if the validity period on the certificate is January 1st to December 31st). In this case, contact your insurance company, request a new liability insurance certificate from them and send it to Vastuu Group Ltd by e-mail: email@example.com.
I have sent you certificates via email/mail. How soon will the information appear on my report?
All certificates sent to us are entered into our service within approximately one working day from receiving them.
My company is an employment agency. How do I submit information on the collective agreements we follow?
All employment agencies should submit information about all the collective agreements they follow for their agency-hired labour. The report lists all submitted collective agreements. The easiest way to send this information is by email to firstname.lastname@example.org, listed in an Excel file, for example.
UPDATING AND CHANGING INFORMATION
How do I update my company’s information?
Send us the information changed by e-mail together with necessary certificates (in PDF-format) to email@example.com
What should I do if my insurance company changes?
You must inform us if your insurance company changes. We recommend informing us about these changes as early as possible to ensure that your company report remains up to date. Send a new insurance certificate in PDF format to firstname.lastname@example.org
If you change your accident insurance company, send us a certificate for your new accident insurance to above address.
If you change your pension insurance company, the quickest way to update your company information is by sending us a certificate for your new pension insurance that is no older than 10 days. Otherwise the information will be updated automatically within 2 months depending on your pension insurance company.
What should I do if my company’s Business ID or name changes?
You must inform Vastuu Group of all changes to your company name, so we can update this information into the service. If the Business ID of your company is changed or terminated, you must inform us of this and, additionally, fill out and send a new proxy for your new Business ID. Please contact us via e-mail: email@example.com
How can I terminate my Reliable Partner membership?
You can terminate your membership by sending an email to firstname.lastname@example.org with “Termination” on the subject line. In the message field, please include your company name, Company registration number, reason for termination (company no longer operational, for example) and the signatory of the termination.